{"id":101,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T17:22:53","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=532"},"modified":"2026-10-09T09:29:48","modified_gmt":"2026-10-09T07:29:48","slug":"kontakt","status":"publish","type":"page","link":"https:\/\/master-watch-parts.com\/en\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n\t<div id=\"gap-1189140177\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1189140177 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-11348517\">\n\n\n\t<div id=\"col-1542815105\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >FREQUENTLY ASKED QUESTIONS<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p class=\"lead\">Please read our FAQ to find an answer to your question.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1780645220\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1780645220-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-shipping-costs-for-an-order-from-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-1780645220-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the shipping costs for an order from the online shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1780645220-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1780645220-label\">\n\t\t\t\n\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tr>\n<td><strong>Germany<\/strong><\/td>\n<td>order value up to 25\u20ac<\/td>\n<td>1,30\u20ac<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>order value from 25\u20ac<\/td>\n<td>free<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>Parcel shipping (optional)<\/td>\n<td>4,90\u20ac<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>German islands<\/td>\n<td>19,90\u20ac<\/td>\n<\/tr>\n<tr style=\"height: 10px; border-bottom: 1px solid #ccc;\">\n<td colspan=\"3\"><\/td>\n<\/tr>\n<tr>\n<td><strong>EU countries<\/strong><\/td>\n<td>order value up to 150\u20ac<\/td>\n<td>7,90\u20ac<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>order value from 150\u20ac<\/td>\n<td>free<\/td>\n<\/tr>\n<tr style=\"height: 10px; border-bottom: 1px solid #ccc;\">\n<td colspan=\"3\"><\/td>\n<\/tr>\n<tr>\n<td><strong>Non-EU Europe<\/strong><\/td>\n<td>order value up to 150\u20ac<\/td>\n<td>7,90\u20ac<\/td>\n<\/tr>\n<tr>\n<td>(Switzerland, Norway, etc.)<\/td>\n<td>order value from 150\u20ac<\/td>\n<td>free<\/td>\n<\/tr>\n<tr style=\"height: 10px; border-bottom: 1px solid #ccc;\">\n<td colspan=\"3\"><\/td>\n<\/tr>\n<tr>\n<td><strong>USA &#038; Puerto Rico<\/strong><\/td>\n<td>incl. customs fees<\/td>\n<td>39,90\u20ac<\/td>\n<\/tr>\n<tr style=\"height: 10px; border-bottom: 1px solid #ccc;\">\n<td colspan=\"3\"><\/td>\n<\/tr>\n<tr>\n<td><strong>Canada, Central America<\/strong><\/td>\n<td>order value up to 150\u20ac<\/td>\n<td>8,90\u20ac<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>order value from 150\u20ac<\/td>\n<td>free<\/td>\n<\/tr>\n<tr style=\"height: 10px; border-bottom: 1px solid #ccc;\">\n<td colspan=\"3\"><\/td>\n<\/tr>\n<tr>\n<td><strong>Third countries<\/strong><\/td>\n<td>order value up to 150\u20ac<\/td>\n<td>8,90\u20ac<\/td>\n<\/tr>\n<tr>\n<td>(Asia, Africa, etc.)<\/td>\n<td>order value from 150\u20ac<\/td>\n<td>free<\/td>\n<\/tr>\n<tr style=\"height: 10px; border-bottom: 1px solid #ccc;\">\n<td colspan=\"3\"><\/td>\n<\/tr>\n<tr>\n<td><strong>Israel, Vietnam, Mexico, South America<\/strong><\/td>\n<td><\/td>\n<td>89\u20ac<\/td>\n<\/tr>\n<\/table>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-978426357\" class=\"accordion-item\">\n\t\t<a id=\"accordion-978426357-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-are-accepted-in-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-978426357-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment methods are accepted in the online shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-978426357-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-978426357-label\">\n\t\t\t\n\n<p><strong>Payment methods:<\/strong><\/p>\n<table>\n<tr>\n<td>Bank transfer<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>PayPal<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Stripe<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Klarna<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Link<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Cash payment<\/td>\n<td>on collection by appointment<\/td>\n<\/tr>\n<\/table>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1040771788\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1040771788-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-1040771788-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1040771788-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1040771788-label\">\n\t\t\t\n\n<p><strong>Germany:<\/strong><\/p>\n<table>\n<tr>\n<td>Processing time<\/td>\n<td>2-3 working days<\/td>\n<\/tr>\n<tr>\n<td>Shipping time parcel<\/td>\n<td>2-3 days<\/td>\n<\/tr>\n<tr>\n<td>Shipping time Deutsche Post<\/td>\n<td>4-5 days<\/td>\n<\/tr>\n<\/table>\n<p><strong>International:<\/strong><\/p>\n<table>\n<tr>\n<td>Processing time<\/td>\n<td>2-3 working days<\/td>\n<\/tr>\n<tr>\n<td>Shipping time EU<\/td>\n<td>8-14 days<\/td>\n<\/tr>\n<tr>\n<td>Shipping time outside the EU<\/td>\n<td>10-30 days<\/td>\n<\/tr>\n<\/table>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2912934422\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2912934422-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-secure-is-shopping-in-the-online-shop?-is-my-data-protected?\" aria-expanded=\"false\" aria-controls=\"accordion-2912934422-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How secure is shopping in the online shop? Is my data protected?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2912934422-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2912934422-label\">\n\t\t\t\n\n<p>Your security is our top priority. As a German company, we are subject to the GDPR \u2013 one of the strictest data protection regulations in the world.<\/p>\n<table>\n<tr>\n<td>SSL encryption<\/td>\n<td>All data is transmitted in encrypted form<\/td>\n<\/tr>\n<tr>\n<td>Secure payment processing<\/td>\n<td>Your payment data goes directly to PayPal, Stripe or Klarna \u2013 we do not store any payment data<\/td>\n<\/tr>\n<tr>\n<td>No data sharing<\/td>\n<td>Your data is never sold to third parties<\/td>\n<\/tr>\n<tr>\n<td>Server location Germany<\/td>\n<td>Your data stays in Germany<\/td>\n<\/tr>\n<\/table>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3257032493\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3257032493-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-after-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3257032493-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens after my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3257032493-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3257032493-label\">\n\t\t\t\n\n<table>\n<tr>\n<td>1<\/td>\n<td>Order confirmation by e-mail<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Inspection and careful packaging<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Shipping confirmation with tracking number (if available)<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Delivery<\/td>\n<\/tr>\n<\/table>\n<p>If you have any questions, you can contact us at any time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-634418761\" class=\"accordion-item\">\n\t\t<a id=\"accordion-634418761-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-an-invoice-for-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-634418761-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive an invoice for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-634418761-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-634418761-label\">\n\t\t\t\n\n<p>Yes, you will receive your invoice as a PDF file in a separate e-mail \u2013 at the latest within 5 working days. Please also check your spam folder.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3000511893\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3000511893-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-the-30-day-return-policy-work?\" aria-expanded=\"false\" aria-controls=\"accordion-3000511893-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How does the 30-day return policy work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3000511893-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3000511893-label\">\n\t\t\t\n\n<p>We want you to be completely satisfied with your item and therefore offer you an extended return period of 30 days in total. For consumers, this period consists of two phases:<\/p>\n<p>Day 1 to 14 (statutory right of withdrawal): During the first 14 days after receipt of the goods, the statutory right of withdrawal applies. During this time, you can withdraw from your order without giving any reason and send it back to us.<\/p>\n<p>Day 15 to 30 (voluntary right of return): In addition to the statutory right of withdrawal, we grant you a voluntary right of return, giving you 30 days in total. However, a return from day 15 onwards requires that the goods are returned to us unused, undamaged and in their original packaging. If you make use of this voluntary right, the buyer bears the cost of the return.<\/p>\n<p>For further legal details, please refer to our <a href=\"https:\/\/master-watch-parts.com\/en\/right-of-withdrawal\/\">Right of Withdrawal<\/a> and our <a href=\"https:\/\/master-watch-parts.com\/en\/agb\/\">Terms and Conditions<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-355612509\" class=\"accordion-item\">\n\t\t<a id=\"accordion-355612509-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-refund-vat-on-deliveries-to-non-eu-countries?\" aria-expanded=\"false\" aria-controls=\"accordion-355612509-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you refund VAT on deliveries to non-EU countries?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-355612509-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-355612509-label\">\n\t\t\t\n\n<p>No. All prices shown in our shop are fixed final prices, regardless of the country of delivery. For orders from third countries, we do not deduct German VAT from the purchase price, nor do we refund it afterwards. Please note that shipments to non-EU countries may incur additional local import VAT, customs duties or fees. These are borne by the buyer unless otherwise stated for the selected shipping method during the ordering process.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-255113736\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >YOUR MESSAGE TO US<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f998-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"998\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/101#wpcf7-f998-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"998\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f998-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your message (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-86\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-86\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and understood the <a href=\u201d\/en\/data-protection\/\u201d> data privacy policy <\/a> <\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><script>\njQuery(\"form.wpcf7-form\").each(function (i, e) {\n var ths = jQuery(e),\n wpcf7Elm = ths.parent(\".wpcf7\");\n wpcf7Elm.on(\"wpcf7mailsent\", function (event) {\n wpcf7Elm.find('.form-flat.processing').removeClass('processing');\n })\n .on(\"wpcf7mailfailed\", function (event) {\n wpcf7Elm.find('.form-flat.processing').removeClass('processing');\n })\n .on(\"wpcf7invalid\", function (event) {\n wpcf7Elm.find('.form-flat.processing').removeClass('processing');\n });\n});\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<p>&nbsp;<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":29,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-101","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/pages\/101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/comments?post=101"}],"version-history":[{"count":11,"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/pages\/101\/revisions"}],"predecessor-version":[{"id":65770,"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/pages\/101\/revisions\/65770"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/media\/29"}],"wp:attachment":[{"href":"https:\/\/master-watch-parts.com\/en\/wp-json\/wp\/v2\/media?parent=101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}